ARC on Duty

BUSINESS PLANS

ARC On Duty
Employee Injured on Duty?
One Call Activates Everything.

ARC On Duty is Guardian ARC’s employer-facing workplace injury solution. Private medical care, end-to-end case management, and full COIDA compliance support, from the moment an incident is reported to full recovery.

Unlimited Private Medical Care
Private emergency response, hospital admission and specialist treatment. No limits.
Full COIDA Compliance Support
All Workmen’s Compensation Fund admin processed by Accisure. Zero burden on your HR team.
End-to-End Case Management
From first report to full recovery, every step managed, documented and tracked for you.
Covers All Employees. All Sectors.
Office, warehouse, retail, construction, transport, in fact any employer with a duty of care obligation.
Ecosystem Architecture

A layered protection model across every Employee environment.

Guardian ARC is a structured accident response and medical care ecosystem designed to intervene at the most critical moment, immediately after impact, where outcomes are determined. Traditional insurance frameworks respond financially after an event. Guardian ARC is engineered to influence the severity, survival and recovery trajectory at the point of occurrence.

ARC on Duty – Employer Duty Of Care Layer
Unlimited private accident related emergency medical care for employees operating within COIDA frameworks.
Immediate medical response activation for injuries in a working environment
Legal and administrative co-ordination
Supports employer compliance and risk governance
Protects Employer responsibility and ensures quality care for injured Employees
Features, Benefits and Suitability

Everything Your Business Needs, From Incident to Recovery

Features

  • Claim management supported from beginning to end for injuries on duty and occupational diseases
  • Case management to fully assess and adjudicate treatments in medical facilities
  • Reporting of incidents to the Compensation Fund (RMA and FEM)
  • Re-skilling support post care

Benefits

  • Employer compliance – assistance with meeting COIDA obligations and full compliance
  • Workplace injuries managed by a service provider up to full recovery
  • Patient care, hospital stays and rehabilitation fully supported
  • Care delivered in private medical care networks

Suitable To

  • All employers, COIDA compliance is a legal requirement, not an option
  • Permanent, casual, part-time and contract workers
  • Domestic worker employers are now required by law to be registered
  • Foreign entities operating in South Africa must also register
In the Event of an Accident

The ARC on Duty Activation Procedure

From the moment an incident occurs, one call sets everything in motion. Here is exactly what happens next.

1

Call the Emergency Line

Contact 0861 22 24 78our 24/7 agents activate support. The incident is reported and registered with FEM or RMA.

2

Assessment in the ER

At the medical facility, the injured employee’s needs are assessed in the emergency room.

3

Transfer to Private Network

The employee is transferred to a hospital within the Private Medical Care Network for specialist treatment.

4

End-to-End Care

Patient care, hospital stays, full private care and rehabilitation are managed end to end by the Medical Service Provider.

5

Fund Settles Payments

The Compensation Fund (RMA or FEM) settles payments directly with healthcare providers. Not the member.

COIDA Compliance

Compliance Is Not Optional. We Make It Simple

The Compensation for Occupational Injuries and Diseases Act requires every employer in South Africa to register with the Compensation Fund. Non-compliance carries serious legal and financial consequences. Guardian ARC does not just help you manage workplace injuries, we assist you in meeting your full COIDA obligations from the outset.

Registration Assistance

We assist with registration with the Compensation Fund, (RMA or FEM) and the issuing of your certificate of good standing.

Incident Reporting

All workplace incidents are correctly reported to the Compensation Fund as required under COIDA, reducing your legal exposure.

Domestic Employer Obligations

South African law now requires domestic employers to register household workers. ARC on Duty guides you through this process.

Foreign Entities

Foreign companies operating in South Africa must register with the Compensation Fund. We assist with this requirement.

One Call. Total Care.

South Africa’s roads are unpredictable. Your protection should not be. Join Guardian ARC today and travel with genuine confidence.

Contact Us